Visual inspection confirmed the reported issue, revealing a bent center pin on the potentiometer cover torx screw, scratches and chips on the display cover, and fractures on the internal side of the exhaust fan cover.The root cause of the bent center pin on the potentiometer cover torx screw cannot be conclusively determined but is likely due to improper use of the tool or an incorrect tool to remove or insert the screw.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.Ce 4673 follow-up report 1.
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