Reference: e-complaint (b)(4).Investigation: x-initiated manufacturer's investigation, x-no sample returned, x-review dhr.Analysis and findings: the reported event cannot be verified due to the absence of the affected device at the time of this investigation.However, if the affected device is returned in the future, and made available for investigative analysis the complaint may be reopened and addressed as needed.A review of the device history record for lot no.264-18 was made under wo (b)(4) indicated that the units were released meeting all quality release specifications at the time of manufacture and did not reveal any abnormalities.It has been affirmed by the resident cmo that it is possible to have arching occur while using the device along with electrocautery devices.The evidence on the koh-efficient cup is not out of the ordinary and commonly found on other used devices and may be attributed to incorrect user technique.This device is oem manufactured for csi which sends it to another outside contractor for sterilization and distributes it from fg warehouse trumbull.All devices are is 100% inspected by the oem before being shipped to csi in trumbull, ct.Correction and/or corrective action: none.Corrective action is not warranted as this event result has been acknowledged as normal occurrence by the csi resident cmo.Per the pfmea (rmf0004-dfmea) the rpn number associated with arcing is at 54, and is not subject to further review and analysis.Was the complaint confirmed? no.Preventative action activity: coopersurgical will continue to monitor this complaint condition for any trends.
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