Philips investigated the complaint.Philips checked the system on site and confirmed that the tilt potential meter was not operating correctly.The tilt potential meter was replaced on january 29th after which the system was returned to use in good working order.An analysis of the log files confirmed a failure of the tilt potential meter.Because the tilt potential meter was not operating correctly, the system intermittently identifies that the table is in a tilted position while the table is in horizontal position.In case a table is tilted, free floating longitudinal table movements are no longer possible.This is an expected behavior of the system.Whenever the table is tilted, the longitudinal table movement is only motorized to prevent the patient from falling from the table in case the pan handle is pressed.Based on trending analysis there is no exceptional replacement rate for the tilt potential meter.No further actions will be taken.Initially this report was classified as death, but after further investigation philips has been informed that the patient did not pass away, therefor the classification is changed to malfunction.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|