One sample was returned to the plant for the investigation.The sample arrived in a generic plastic bag and the catheter showed signs of use (residues of blood).Because a lot number was not provided, the device history record review could not be performed.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.A visual inspection and under-water test were performed on the sample, and the reported condition was confirmed.A leak below the strain relief was observed in the catheter.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling are performed at the plant) are in place to prevent nonconforming product from leaving the manufacturing operations.100% leak test are performed therefor a leakage crack would be deterred during these processes.Based on the available information, it can be concluded that the product was manufactured according to specifications, therefore the most probable root cause can be considered as user misuse.This defect is likely a result of the product being damaged during use due to inappropriate manipulation.A corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for qa tracking and trending purposes.
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