Details of the complaint: on (b)(6) 2019, biomed at (b)(6) hospital reported the transmitter (zm-521pa sn: (b)(6)) was overheating.Biomed tested the unit on a simulator for two hours and could not reproduce the phenomenon.Service requested/performed: nka technical support (ts) provided customer with documentation on battery insertion and specification.The customer was to continue testing the unit and review the provided documentation.3 attempts were made to follow up with the customer, receiving no response.Investigation result: per nkc dhr, the unit has had no history of ncmr, deviation, or capa during manufacturing of the device.The device has not been refurbished and there were no discrepancies or unusual findings before device release that might relate to the reported issue.A review of device history found no previously reported issues with the device after release to the customer.Per nkc investigation performed under (b)(4) on a similarly reported incident, a possible cause of the overheating phenomenon may be incorrect battery insertion.Incorrect insertion of the battery causes the battery terminal spring to break the coating of the battery, leading to a short circuit.Investigation conclusion: the device was not returned to nka and no nka evaluation could be performed.Due to the lack of customer response, further information is not available, and the root cause could not be confirmed.The customer has not reported further issues with the unit.Corrected information: f9: approximate age of device.Changed from 7 months to 8 months.
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