The returned finesse breast pump could not be tested using returned damaged ac adapter from customer citing safety issues.The returned finesse could not be tested for functionality with the loose dial issue.The pump housing was opened and the pump was visually inspected for damage.Upon visual inspection of internal components, the speed and suction pcb contacts were worn,.Minor pulley belt dust was observed inside the pump housing.Milk residue was also observed in piston housing and on back side of pcb.
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Customer contacted ameda, inc.On (b)(6) 2019 to report that while using her finesse breast pump the night before, she smelled an electrical burning odor coming from the breast pump.Customer states sparks were emitted from the ac adapter port side of the breast pump.She did not see any flames or smoke.She states no injury when this event occurred.A replacement pump base and ac adapter were overnight shipped to the customer.
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