Patient reported via online chat that she had soreness in her tongue and lower lip and was losing her sense of taste.She also reported a small blister forming in her lower lip.Asked her via chat if she was using desensitizer and if it said kör desensitizer or kör complete on the bottle.She confirmed that it was kör desensitizer which is the hema based product.I told her that she may be having an allergic reaction to the hema and to stop using the desensitizer and thoroughly clean her whitening trays.I sent her a replacement with the kör complete potassium oxalate desensitizer.Followed up with patient on march 12, 2019, patient stated that her mouth is feeling much better and she threw all of the old desensitizers away.She received the new desensitizer.
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