The customer reported complaint for the autopulse platform would not retract the lifeband was confirmed during the initial functional testing but not during the archive review.The platform failed with user advisory (ua) 17 (motor on for too long during active operation) error message during the initial functional testing, thus confirming the customer complaint.The drivetrain motor was replaced to remedy the fault.A review of the archive was performed with no significant errors.In addition, unrelated to the reported complaint, found damaged front enclosure, and the battery lock.The battery lock and the front enclosure were replaced to address the issue.The autopulse platform is a reusable device, was manufactured in june 2009 and is 9 years old, well beyond the expected service life of 5 years.Therefore, this type of physical damage is characteristic of normal wear and tear for the life of the device.Following the repair, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.Device history record (dhr) was reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse with serial number (b)(4).
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