Investigation summary: since no samples displaying the condition reported are available for examination, we were unable to fully investigate this incident.No root cause can be determined as no samples were received.Examination of the product involved may provide clarification as to the cause for the reported failure.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Based on no sample, the investigation concluded, bd was not able to verify the indicated failure.A device history record review was completed with zero defects found.No quality notifications were written for this batch, nor for the associated assembly batches.This is the 11th complaint for the lot# 8019840 for the same defect or symptom.There was no documentation of issues for the complaint of batch 8019840 during this production run.
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It was reported that during use of the 10 ml bd posiflush¿ normal saline syringe the plunger rod would not depress forward, when the plunger rod is not moved to the 0 mark.Foreign complaint the following information was provided by the initial reporter: during pushing the plunger rod, when the plunger rod is not moved to the 0 mark, the plunger cannot be pushed forward.
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