The customer states quality control (qc) has had instances where the negative result is higher and out of range.Qc data provided by the customer.Siemens lot# 1921600.(b)(6).The customer replaced the primary pack and repeated qc with success.A siemens field service engineer (fse) was sent to the customer site for system inspection.The fse performed the following: the probe alignments and dispenses were checked.The acid and base dispense was with in tolerance.The acid pump had some dried residue on and below the pump.The pump didn't leak and dispensed correctly.All aspirate probes were aspirating within tolerance.The dark count were in range.All fittings were tight.There were no leaks present.The quality control (qc) was in range for ahbs2.All other qc was in range.The customer had a sample that recovered (b)(6) with advia centaur xp anti-hbs2 lot 102 but recovered (b)(6) when repeated.The customer also had a (b)(6) result that recovered high out of range.When the customer replaced the advia centaur xp anti-hbs2 lot 102 reagent readypack, the (b)(6) recovered in range.The customer does not know how long the sample was allowed to clot or how it was centrifuged because that was done offsite.The cause of the initial elevated result with advia centaur xp anti-hbs2 lot 102 could not be determined but siemens cannot rule out pre-analytical factors, sample issue, or a reagent shipping/handling issue.Based on the investigation, no product problem was identified.The instrument is performing within specifications.No further evaluation of the device is required.The ifu states in the interpretation of results section: "results should always be interpreted in conjunction with the patient's medical history, clinical presentation, and other findings".
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