The device and the lens were returned separated.The plunger is oriented correctly.Viscoelastic is observed in the device.The plunger has been retracted to the fill line.No damage is observed.The nozzle was removed and cleaned for further evaluation.Top coat dye stain testing was conducted with acceptable results.The lens was outside of the device.Viscoelastic is observed on the lens.Both haptics are folded in adhered to the anterior surface with viscoelastic.One haptic is broken-gusset area.It cannot be determined when the haptic damage occurred.A non-qualified viscoelastic was indicated.The device was evaluated and no plunger damage or abnormalities were observed.Top coat dye stain testing was conducted with acceptable results.The plunger and lens position during advancement cannot be determined because the lens was returned outside of the device.The root cause for the reported "plunger was stiff" may be related to a failure to follow the dfu.A non-qualified viscoelastic was used.Material properties of a non-qualified viscoelastic may contribute to underfill, overfill, misfolding of the trailing haptic, lack of lubricity or other unpredictable outcomes.No damage was observed.The manufacturer internal reference number is:
(b)(4).
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