The initial reporter stated that they received an erroneous result for one patient sample tested with the elecsys afp assay on a cobas 6000 e 601 module.The erroneous result was not reported outside of the laboratory.The sample initially resulted with an afp value of 7.3 ng/ml.The customer then ran controls and these were outside of range.The customer tried re-calibrating, but calibration failed.The customer then placed a new reagent pack on the analyzer and repeated calibration, which passed.Controls were then tested and were acceptable.The sample was repeated using the new reagent pack and the result was 4.7 ng/ml.No adverse events were alleged to have occurred with the patient.The serial number of the e 601 analyzer is (b)(4).The customer's refrigerator temperature was investigated and it was determined that the refrigerator temperature was approximately negative eleven degrees celsius for 8 hours.Per product labeling, the afp reagent should be stored at 2 - 8 degrees celsius and should not be frozen.The investigation could not identify a product problem.The cause of the event could not be determined.
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