The device was received and shipped to the oem (original equipment manufacturer) for evaluation.There was no relationship found between the returned device and the reported incident.A visual inspection was performed by the oem and found that the bezel, upper left corner, and both left and right bottom corners were cracked.The bulkhead seal to hose connection was damaged.A functional evaluation was performed by the original equipment manufacturer.The unit was tested for proper operation and performed as expected.The complaint was not verified and the root cause could not be determined since the reported malfunction could not be duplicated during the product evaluation process.An oem review of the device history records show there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.The user can reference the operations/service manual, for information regarding reducing the likelihood of potential over-pressure situations which includes the use of the smith & nephew 500 insufflator tap¿ feature and the associated tap¿ tubing set as often as possible.Do not use any other tubing set for this purpose as it may directly affect the pressure monitoring results.
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