BERCHTOLD GMBH & CO. KG EXAMINATION LIGHT F 300, CEILING MOUNT, LED DIMMABLE, DOUBLE-ARM, 24V DC, 100-; DEVICE, MEDICAL EXAMINATION, AC POWERED
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Catalog Number CE 2863075 |
Device Problems
Component Missing (2306); Detachment of Device or Device Component (2907)
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Patient Problem
No Patient Involvement (2645)
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Event Date 03/29/2019 |
Event Type
malfunction
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Manufacturer Narrative
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It was reported that in room 2016, the f300 exam light would not power on.A stryker field service technician (sfst) was dispatched for investigation.The sfst entered the room and found that the spring arm was unseated from the horizontal arm.Upon further inspection, the sfst found a loose spring arm circlip, which is used to secure the spring arm to the horizontal arm of the exam light system.The technician proceeded to reseat the spring arm, ensuring that is was secure by properly installing the spring arm circlip.A functional test was performed and the equipment was found to be working to specification.The equipment was then returned back to service and the issue was resolved.The sfst interviewed the hospital staff to determine how the keeper clip became missing.None of the hospital staff knew how the issue happened or if another vendor had been performing maintenance on the equipment.There was no installation qip found as it was reported that the exam light system was installed by the customer.The service history for the suspension was also reviewed.There was one service ticket found for this exam light system.Sales force case (b)(4) was opened back on 20 july 2016 for a reported issue of the f300 light not powering on.The sfst assigned to this case found the root cause to be a mis-seated spring arm circlip.Trackwise complaint (b)(4) was opened to investigate this issue further.In conclusion, it was determined that the root cause was improper maintenance by hospital personnel, as it was reported that the in-house biomedical department performs all service and maintenance.Although the exact root cause of this issue is unknown, the most likely root cause would be improper service and maintenance by hospital personnel.The investigation is still ongoing, and an update will be provided if new information becomes available.There was no injury or adverse event reported.
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Event Description
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It was reported that in room 2016, the f300 exam light would not power on.A stryker field service technician (sfst) was dispatched for investigation.The sfst entered the room and found that the spring arm was unseated from the horizontal arm.There were no injuries or adverse consequences.
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