Investigation summary: an internal complaint (call (b)(4)) was received for a convenience kit (part 89-7331, lot 49290740) that contained raytec gauze that was falling apart during a surgical procedure.A sample was not available for return.The work order for the reported lot was reviewed for possible discrepancies that may have contributed to the reported issue.No discrepancies were identified.The bill of material for the finished good was reviewed, and the affected gauze was identified as raw material (b)(4), which is supplied to deroyal by covidien.The 2017-2019 supplier corrective action request (scar) and supplier notification letter logs were reviewed for similar complaints.Similar complaints for other gauze parts supplied by covidien were identified.Therefore, a scar was issued to the supplier.As of the date of this report, a response has not been received.The investigation is ongoing at this time.When new and critical information is received, this report will be updated.
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Root cause: the gauze contained within the convenience kit is supplied to deroyal by covidien.Therefore, a supplier corrective action request was issued to covidien.In its response, covidien stated a detailed investigation could not be performed because the product was not returned for analysis.Corrective action: due to the root cause determination, a corrective action has not been taken.Investigation summary an internal complaint (call 46882) was received for a convenience kit (part 89-7331, lot 49290740) that contained raytec gauze that was falling apart during a surgical procedure.A sample was not available for return.The work order for the reported lot was reviewed for possible discrepancies that may have contributed to the reported issue.No discrepancies were identified.The bill of material for the finished good was reviewed, and the affected gauze was identified as raw material 901431, which is supplied to deroyal by covidien.The 2017-2019 supplier corrective action request (scar) and supplier notification letter logs were reviewed for similar complaints.Similar complaints for other gauze parts supplied by covidien were identified.Therefore, a scar was issued to the supplier.A response was received and accepted december 30, 2019, by deroyal personnel.In its response, covidien stated a detailed investigation could not be performed because the product was not returned for analysis, and therefore, it would close its complaint file as unconfirmed.The investigation is complete at this time.If new and critical information is received, this report will be updated.
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