Reference e-complaint-(b)(4).Investigation: x-initiated manufacturer's investigation, x-no sample returned.Analysis and findings: an evaluation of the complainant's sample could not be conducted as the unit will not be returned to coopersurgical.Based on the picture from the complainant, the product looks like it could be a coopersurgical papette brush and therefore we have opened an investigation.A review of a two-year complaint history shows no similar complaints on file.The lot number was not reported by the complainant.There has been no design or specification changes in the last 2 years to the papette (p/n 908000-1).The papette brush has two components: the handle and the brush head, both of which are purchased from a supplier.Coopersurgical assembles the two components and packages the product as 1 instrument.At the assembly process, 10 pieces are inspected approximately every 4 hours for the pull force (the force to remove the brush head from the handle).A review of stock product/recent work orders (b)(4) showed all the work orders met process capability with ppk = 1.43, 1.48 and 1.69 respectively.Also, all tested product met the minimum 3.0 pounds specification for pull force.As there was no product returned for evaluation and there was no picture of the actual complaint sample, we could not confirm that it was a coopersurgical papette brush and a definitive cause could not be reliably determined.Coopersurgical will continue to monitor this complaint condition for any trends.Correction and/or corrective action: no corrective action is required at this time.Coopersurgical will continue to monitor this complaint condition for any trends.Was the complaint confirmed? no.
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