The device was not returned.Three photographic images were reviewed by us customer quality investigations.The both cutting surfaces were chipped/broken and possibly bent.The complaint was confirmed.As the device was not returned, an as received dimensional inspection, material review, or drawing review are not applicable.Conclusion: during the investigation, no unidentified product design/manufacturing issues or discrepancies were observed (based on the images) that may have contributed to the reported event.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Therefore, it has been determined that no corrective and/or preventive action is proposed.Device history: part number: 388.72, lot number: t165145, (b)(4), release to warehouse date: 15-may-2018.A review of the device history records was performed for the finished device lot number, and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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