Ref.(b)(4).*investigation: x-initiated manufacturer's investigation.X-review dhr.X-inspect returned samples.Analysis and findings: distribution history.The complaint product was purchased from geo tech, packaged by csi on 03/22/2019 thru 3/27/2019 under work order 258155.Manufacturing record review: dhr-6003-258155 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: a review of the incoming inspection record could not be performed as the record could not be located at the time of this investigation.If the incoming inspection record should be located going forward, it will be reviewed, and this complaint amended accordingly.Service history record.Service history not applicable for this product.Historical complaint review.A review of the attached 2-year complaint history did show similar reported complaint conditions.Product receipt: the complaint product was received with rma 295568, 5/31/2019.Visual evaluation.Visual examination of the complaint product was performed and reported complaint event was confirmed.Functional evaluation.Functional evaluation is not applicable to this complaint.Root cause: review of past similar complaints for this product family determined that the most likely cause was attributed to improper use or mishandling of the device contrary to the dfu instructions for use.Correction and/or corrective action: coopersurgical will continue to trend this complaint condition.No further corrective action is required at this time.
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