The distributor in (b)(6) rejected this product, 0036550, due to an insufficient heat seal.In this instance, there was no patient involvement as the packaging anomaly was discovered during incoming inspection prior to distribution to an end user.This report is being raised on the basis of device malfunction with potential for injury upon reoccurrence.
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Complaint is confirmed.Received five 0036550 in unopened original packaging.Lot number was confirmed.Performed a visual inspection of the devices, there were no obvious signs of a breach.Performed a functional inspection; the devices were dye leak tested, which indicated that the packaging had an insufficient heat seal on three out of the five devices.The manufacturing documents from the device history record have been reviewed with special attention to the manufacturing and inspection of the product.The product released for distribution were found to have met all specifications prior to shipment.There has been 2 complaints regarding 10 devices for this lot number and failure mode within the past two years.A two-year review of complaint history revealed there has been (b)(4) complaints regarding 37 devices for this device family and failure mode.During the same time frame (b)(4) devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed, the rate of failure would be (b)(4) per the instructions for use, the user is advised the following; conmed encourages the inspection and/or test of all medical equipment prior to use to ensure all devices are functioning as expected.This issue will continue to be monitored through the complaint system to assure patient safety.
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