Manufacturer's investigation conclusion: the reported event of a speed and flow drop and a flow below minimum alarm was confirmed via the log file; however, the motor making a clicking noise was not confirmed.The centrimag 2nd generation primary console was returned for analysis.A log file was downloaded from the console for review.A review of the downloaded log file showed event spanning approximately 20 days (b)(6) 2019 ¿ (b)(6) 2019 per time stamp).On (b)(6) 2019, the sub fault ¿sf_ifd_shutdown_detected¿ and triggered the alarms ¿system alert: s3¿ and ¿set pump speed not reached: m5¿.The alarms were able to be muted and cleared.The sub fault ¿sf_sps_fan_speed¿ activated at this time stamp as well.The speed dropped to ~3200 rpm and the flow dropped to 0 lpm.At 14:40, the alarm ¿motor disconnected: m2¿.At 14:41, the alarm ¿flow below minimum: f3¿ activated.The returned console was forwarded to the service depot.The console was evaluated and tested under work order # (b)(4).The service depot was unable to verify or duplicate the reported event of a clicking noise from the motor, a speed and flow drop, and a flow below minimum alarm.The console was tested for an extended period of time with a test motor and the returned and associated motor, flow probe, and monitor.No alarms or issues occurred with the flow.No faults were found, and the console performed as intended.Reports of similar events will continue to be tracked and monitored.The root cause for the reported event of a clicking noise from the motor, a speed and flow drop, and a flow below minimum alarm was not conclusively determined through this analysis.No further information was provided.The manufacturer is closing the file on this event.
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