Investigation ¿ evaluation a review of the complaint history, device history record, instructions for use (ifu), manufacturing instructions, quality control, and specifications of the device, as well as an imaging review, were conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed.However, an imaging review was conducted for the pictures provided of the device packaging.The images confirmed two small holes along the seal, confirming the complaint.Additionally, a document based investigation evaluation was performed.Sufficient inspection activities have been established to identify this failure mode prior to distribution.A review of the device history record found no related nonconformances.A review of complaint reporting software found no other reported complaints for this lot.Compiling this information, there is no evidence that nonconforming product exists in house or in field.Based on the information provided, no returned product and the results of the investigation, a definitive cause could not be established.The appropriate personnel have been notified.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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