(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.(b)(4).The device was received.The investigation is not yet complete.A follow-up report will be submitted with all additional relevant information.
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Internal file number: (b)(4).Evaluation summary: visual, dimensional and functional inspection was performed on the returned device.The difficulty removing, and shaft damage was confirmed.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history of the reported lot revealed no other similar incidents.The absolute pro instruction for use (ifu) states: should unusual resistance be felt at any time during lesion or stricture access or delivery system removal, the introducer sheath / guiding catheter and stent system should be removed as a single unit.Applying excessive force to the stent delivery system can potentially result in loss or damage to the stent and delivery system components.In this case, the force applied to remove the device was due to case related circumstances.The investigation determined that the reported difficulties were due to case circumstances.It is likely due to anatomical conditions, the clearance between the absolute pro delivery system and the introducer sheath was reduced causing resistance and ultimately resulting in the devices becoming frozen together.When force was applied, it is likely that the shaft bunched as noted on the returned product.There is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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