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Model Number 9770501 |
Device Problems
Battery Problem (2885); Charging Problem (2892); Unexpected Shutdown (4019)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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The manufacturer has received the sample and will be evaluated.Supplemental will be submitted with evaluation results.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Event Description
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Per biomed, the unit doesn't hold a charge, the battery shows one hundred percent and after ten minutes the scanner shuts off.
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Event Description
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Per biomed, the unit doesn't hold a charge, the battery shows one hundred percent and after ten minutes the scanner shuts off.
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Manufacturer Narrative
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of the unit doesn't hold a charge is confirmed.The scanner will shut down after the ac power is removed.The root cause of the reported issue is an internal li-ion battery failure.No other functionality issues with the equipment were found during evaluation/servicing.The device was serviced, tested and returned to the customer.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Manufacturer Narrative
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of the unit doesn't hold a charge is confirmed.The scanner will shut down after the ac power is removed.The root cause of the reported issue is an internal li-ion battery failure.No other functionality issues with the equipment were found during evaluation/servicing.The device was serviced, tested and returned to the customer.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Event Description
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Per biomed, the unit doesn't hold a charge, the battery shows one hundred percent and after ten minutes the scanner shuts off.
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Search Alerts/Recalls
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