The field service representative (fsr) observed that cell-dyn emerald power adapter tip was melted due to overheating causing the instrument not to power on.Replacing the power adapter resolved the issue.Return testing was not completed as returns were not available.A review of the service history for the cell-dyn emerald revealed no additional issues were reported post cleaning of the parts.A review of tracking and trending did not identify any trends for the cell dyn emerald, serial number (sn) (b)(4), the emld us cord (list number (ln) 09h54-06) or the switching adapter, part number 8701689601.Labeling was reviewed and contains adequate information on hazard, safety, how to minimize potential harm to personnel, and precautions, such as wearing personal protective equipment.Based on the information within the complaint record no product deficiency was identified for the cell-dyn emerald, ln 09h39-01, sn (b)(4), emld us cord, ln 09h54-06, or the 70w switching adapter, part number 8701689601.
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