Qn#(b)(4).The customer returned one unit ae05ml autoend05 ml for investigation.The returned sample was visually examined with and without magnification.Visual examination of the returned device revealed that the sample was returned with the rotation tab bent and the indicator clip in the first position of the channel.Functional inspection was performed on the returned sample by attempting to engage the trigger using hand pressure.Upon engagement of the trigger, an audible ratchet sound could be heard indicating that the internal ratchet ears are intact.The indicator clip fired on the first attempt indicating that no clips were remaining in the channel.The sample was disassembled to inspect the internal components.The yoke was broken at the pin position.Scrape marks were also observed on the inside of the yoke.One end of the feeder spring appears to be incorrectly formed.The feeder tab on the proximal end of the feeder was severely bent.The proximal end of the bridge was also bent.The distal end of the feeder was also bent.The sample was received with 0 clips remaining in the channel indicating that all 15 clips were fired by the end user.The damages to the yoke, the feeder and the bridge are indications that the feeder spring bound up internally in the yoke which resulted in the feeder tab being bent and shortened the overall stroke of the feeder.This resulted in the clips not being able to properly load as they were unable to advance all the way forward in the jaws.It was determined that the feeder spring getting bound up in the yoke was the root cause of this issue and prevented the clips from loading properly.This is a manufacturing related issue.A nonconformance was previously opened to further investigate this issue.Corrective actions have been put in place to help prevent this issue from recurring.The received sample was manufactured prior to the corrective actions being put in place.The ifu for this product, l06072, was reviewed as a part of this complaint investigation.The ifu for this product states, "mishandling of appliers may result in improper load and/or closure of the ligating clip." the reported complaint of "clips falling" was confirmed based upon the sample received.One device was returned with the rotation tab bent and the indicator clip in the first position of the channel indicating that no clips were remaining in the channel.The sample was disassembled to inspect the internal components.The yoke was broken at the pin position.Scrape marks were also observed on the inside of the yoke.One end of the feeder spring appears to be incorrectly formed.The feeder tab on the proximal end of the feeder was severely bent.The proximal end of the bridge was also bent.The distal end of the feeder was also bent.The sample was received with 0 clips remaining in the channel indicating that all 15 clips were fired by the end user.The defects and damages observed on the yoke, the feeder, feeder spring and the bridge are indications that the feeder spring bound up internally in the yoke which resulted in the feeder tab being bent and shortened the overall stroke of the feeder.This resulted in the clips not being able to properly load as they were unable to advance all the way forward in the jaws.It was determined that the feeder spring getting bound up in the yoke was the root cause of this issue and prevented the clips from loading properly.This is a manufacturing related issue.A nonconformance was previously opened to further investigate this issue.Corrective actions have been put in place to help prevent this issue from recurring.The received sample was manufactured prior to the corrective actions being put in place.
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