MAUDE Adverse Event Report: PHILIPS MEDICAL SYSTEMS HEARTSTART MRX -EMS DEFIBRILLATOR

Model Number M3536A

Device Problems Image Display Error/Artifact (1304); Connection Problem (2900); Material Twisted/Bent (2981)

Patient Problem No Consequences Or Impact To Patient (2199)

Event Type  malfunction  

Event Description

While servicing the device, the philips authorized service personnel (asp) discovered that the unit was experiencing intermittent defibrillation and a flickering screen due to poor battery connections, the pins in both battery wells were bent.There was no reported patient or user involvement and no adverse patient/user impact.

Event Description

While servicing the device, the philips authorized service personnel (asp) discovered that the unit was experiencing intermittent defibrillation and a flickering screen due to poor battery connections, the pins in both battery wells were bent.There was no reported patient or user involvement and no adverse patient/user impact.One battery pca was returned for failure analysis.The reported problem was verified during visual inspection.J2 pin 5 was found bent.

• Brand Name: HEARTSTART MRX -EMS DEFIBRILLATOR
• Type of Device: DEFIBRILLATOR
• Manufacturer (Section D): PHILIPS MEDICAL SYSTEMS; 3000 minuteman road; andover MA 01810
• Manufacturer Contact: danielle breitweiser ; 3000 minuteman road; andover, MA 01810 ; 9786871501
• MDR Report Key: 8717040
• MDR Text Key: 148631894
• Report Number: 1218950-2019-04424
• Device Sequence Number: 1
• Product Code: MKJ
• Combination Product (y/n): N
• Reporter Country Code: US
• PMA/PMN Number: K031187
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: user facility
• Reporter Occupation: Other
• Type of Report: Initial,Followup
• Report Date: 06/13/2019

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Date FDA Received: 06/20/2019
• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Health Professional
• Device Model Number: M3536A
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 07/25/2019
• Is the Reporter a Health Professional?: No
• Was the Report Sent to FDA?: No
• Date Manufacturer Received: 05/31/2019
• Was Device Evaluated by Manufacturer?: Yes
• Date Device Manufactured: 04/24/2012
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Type of Device Usage: Reuse
• Patient Sequence Number: 1