Customer's husband, mr.(b)(6), called in on (b)(6) 2019 to request a service visit.During that call, he mentioned an incident that occured sometime in (b)(6) of 2018, exact date was unknown.Mr.(b)(6) stated that his wife was traveling down the stairs when the lift stopped at the 2nd step from the bottom.He stated that because his wife was not wearing her seatbelt, she fell out of the chair and down the stairs.
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Sometime in (b)(6) of 2018, exact date unknown, customer was riding the lift downstairs.Customer's husband claimed that the lift unexpectedly stopped when she got to the 2nd step from the bottom.Customer was not wearing her seatbelt and fell out of the chair and down remaining stairs and broke her hip.
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