The hillrom technician evaluated the product and found the emergency switch was not working.In the instruction for periodic inspection guide for, 3en371001 rev.4, it is stated under 10 emergency stop: press the emergency stop button.With the emergency stop pressed in, verify the lift does not operate with the hand control buttons.Turn the red emergency button in the direction of the arrows.Verify the button releases from the locked position into the raised, open position.A search of the hillrom maintenance records did not show hillrom performed any preventative maintenance on this lift.It is unknown if the facility performs preventative maintenance on their lifts.Hillrom shipped a new control box to the account to resolve the issue.Based on this information, no further action is required.
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