The customer contacted a siemens customer care center and reported that an operator was exposed to the contents of cuvette while performing a maintenance procedure on a dimension exl with lm instrument.The operator was not wearing the protective eyewear.A siemens specialist assisted the customer with rethreading film on the capstan and the customer subsequently called back to report that the film was jammed.A customer service engineer (cse) was dispatched to the customer's site.The cse identified a missing c- clip from the cuvette guide assembly, which prevented the film from being correctly channeled into waste and caused it to tangle in the capstan area.When the operator was un-tangling the spent film, the operator was splashed by the contents of the cuvette.The cse replaced the idler roller assay and inspected numerous cuvettes.The missing c-clip contributed to the operator's exposure to contents of a cuvette.The system is performing according to specifications.No further evaluation of this device is required.
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