A distributor reported that on an unspecified date, a c2602 excel 36khz straight handpiece each1 amplitude test did not pass and gave a vibration alert after switching on the unit and completing the wait period.Later in the run mode, if they press the orange vibration foot pedal, there was no output, and gave the vibration alert again.They tried changing the tip but no there was no change.They confirmed the problem by checking another known good 36khz handpiece on same cusa console and found that the cusa was working properly.There was no patient involved nor patient injury/death alleged on the device failure as the defect has been found at the distributor's service center while testing.
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