This is a final report.The root cause why both lamps of the m525 f50 turned off during surgery could not be determined.An investigation of the reported behaviour was not possible as the customer refused access to the allegedly defective parts.The fse checked the service records if there were any indications out of previous service activites which could explain the complaint.Nothing was found which could explain the complaint.A review of the complaint statistic did not reveal any adverse trend for the m525.During a meeting with the customer the fse did a final attempt to get access to the allegedly defective parts for investigation.The customer stated, that there have been surgeries several times a day and the issue has not reoccurred since the event in (b)(6) 2019.Based on the unavailability of the defective parts together with the information of the customer, that the device is in daily use without issues, the complaint investigation will be closed as "ntf" (no trouble found) without further in-depth investigation.
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