The device has not been returned.However, the device investigation has been completed and the results are as follows: device history results: the dhr from lot# 6069352 was reviewed and the receiving lot# 01252258 passed all inspection, no product defect or non-conformity was reported.The certificate of conformance was provided by the supplier (integrity).Stock product results: there was no stock product from lot# 01252258 available for review.Returned sample(s)/device results: customer did not return the device for investigation.Investigation results: since no device was available for investigation, there was no evidence found to indicate that the reported issue was caused by the device itself root cause: the root cause cannot be explicitly determined.The device was not returned for inspection or measurement.According to the router, the drill met the current released criteria without any issue.Conclusion summary the complaint is unable to be evaluated.
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