Product complaint # :(b)(4).Depuy synthes is submitting this report pursuant to the provision of 21 cfr, part 803.The report may be based on the information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.H10 additional narrative: investigation summary: investigation of the returned products confirmed that they had rusted around the laser marking on the products.The products had been used in multiple hospitals so it was not possible to determine if they had been cleaned to the ifu.Without further information the cause of the rusting to these products cannot be confirmed and so the complaint will be closed to an undetermined conclusion.The complaint was received into the company with the following comment: after surgery within multiple hospital, in 4 orthokits we have found out that the xxx are have oxidated around the incaved letters and numbers when did the device problem occur? after using the orthokits for surgery.Some has rust, some has not.Is this report related to a piece of capital equipment? yes did the event occur during a procedure/surgery? no procedure/surgery name arthroplasty procedure/surgery date n/a, multi hospitals has used it what action was taken/required to manage the problem during the procedure ? all the grater heads in different sizes which show oxidation around the letters/numbers will be replaced,but are in back order for a long time.We cannot use the kits for surgery questions were asked as to whether or not the ifu was followed for cleaning instructions and how the products had been cleaned.Unfortunately a definitive answer could not be gained as the products have been in orthokits that have been used by multiple hospitals.We would not be able to determine at which hospital the rusting started as it is a slow process.Rusting can occur as a result of numerous different reasons such as not drying the products correctly or serial exposure to acidic and alkaline solutions without any water rinses, which attack the passivate layer.Without further information the cause of the rusting to these products cannot be confirmed and so the complaint will be closed to an undetermined conclusion.No information received with this individual complaint indicated that a broader investigation or corrective action was necessary.Depuy synthes considers the investigation closed at this time.Should additional information be received, the information will be reviewed and the investigation may be re-opened as necessary.The products shall be retained in a secure location as per procedures unless specifically requested to be returned.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Device history lot : null.Device history batch :null.Device history review : null.
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