Occupation: sterile processing manager.Pma/510k # pre-amendment.The device has been evaluated, however the investigation has not been completed.A follow up report , including an evaluation summary, will be submitted once the investigation has been completed.This report includes information known at this time.A follow up report will be submitted should additional relevant information become available.
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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Investigation ¿ evaluation.A visual inspection of the returned device was conducted.A document based investigation was also performed including a review device history record, manufacturing instructions, and quality control data.One device was returned for investigation.The returned packaging confirms the reported complaint device lot number.Inspection of the returned package contents confirmed one wire guide holder with a wire guide and one product protector with a 050010-adapter secured in the end of the protected positioned at the chevron seal.The catheter was not inside the protector or returned with the package.The bottom of the package was open and did not have a seal.There is no seal mark or evidence the package was sealed and then opened after the packaging process.A review of the device history record found no non-conformances related to the reported failure mode.As there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually inspected by quality control and no related gaps in production or processing controls were noted.The returned packaging from the customer was inspected and was found to be missing a bottom seal.There is no seal mark or evidence the package was sealed and then opened post packaging process.There have been no other complaints reported for the same lot at the time of this investigation.The cause of the complaint was traced to manufacturing.Quality controls are in place for the packaging sealer machine.Most probable cause of this failure mode has been contributed to a packaging event.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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