Alleged failure: shut off during a case.Salesforce case number (b)(4).The failure alleged in the complaint record was not confirmed/duplicated during the product investigation.Although there were no functional discrepancies as per the complaint details of the unit, there is probable root cause that the communication error logged into the unit between the bam board and the other boards, could have caused a shutdown during use.However, it is not certain that this event occurred during the reported event.Additionally, the unit is past due for calibration, preventative maintenance, and it is recommended to replace the high pressure unit.The product was returned for investigation and the failure mode will be monitored for future reoccurrence.Manufacture date is not known.
|