It was reported that during, an unknown procedure on a female patient using a bakri tamponade balloon catheter, the stopcock did not work correctly.It did not open.It is unknown at this time how the procedure was completed.There were no consequences to the patient.Additional details have been requested regarding the patient and event.At this time no additional information has been provided.
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Investigation evaluation: reviews of complaint history, device history record, quality control data and the instructions for use(ifu) were conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed.However, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record found no non-conformances related to the reported failure mode.A review of complaint history records shows no other complaints associated with the complaint device lot.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: how supplied."upon removal from the package, inspect the product to ensure no damage has occurred." the complainant did not return the complaint device for investigation.All products in the reported lot number have been distributed to customers, so no representative product is available from the lot for evaluation.The complaint was confirmed based on customer testimony.A definitive cause of the incident could not be determined from the available information.The risk analysis for this failure mode was reviewed, and it was determined that no additional risk mitigating activity is required.We will continue our monitoring of similar complaints and have notified the appropriate personnel of this event.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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