Reference e-complaint-(b)(4).Investigation: x-no sample returned, x-review dhr and x-inspect stock product.Analysis and findings: an evaluation of the complainant samples could not be conducted since they will not be returned.The brush head (part number 400108) is purchased from and molded by a supplier.The brush head is assembled to the handle and packaged at coopersurgical.This particular product was packaged in december 2014 and inventory for this lot number (154292) has been depleted.A review of two-year complaint history shows two other complaints for this condition.Both of those complaints were from the same customer.A review of the dhr did not show any abnormalities.From the dhr, the brush head lot numbers were lm140007 and lm157380.Coopersurgical incoming inspection records for these lots did not show any non-conformances.A sampling of current inventory (lot number 270310) did not find any abnormalities.The reported complaint could not be verified or confirmed due to the affected samples not being returned.As such, a definitive root cause could not be reliably determined.Correction and/or corrective actions: none.Reason: n/a.Should the samples be returned, this complaint will be reopened and re-evaluated.Was the complaint confirmed? no.Coopersurgical will continue to monitor this complaint condition for any trends.
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