It was reported that the device was returned as a loan product belonging to zimmer biomet (b)(4), the cable is stripped.The customer did not indicate anything, the damage has been noticed by the after sales department.No adverse events were reported as a result of this malfunction.
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This event has been recorded by zimmer biomet under (b)(4).D4: (b)(4).Reported issue: on august 6, 2019, it was reported that after the loaner device was returned by the customer it was noticed by the zimmer biomet aftersales department that the cable was stripped.The customer returned an electric dermatome device, serial number (b)(4), for evaluation.Dhr review: the device history record (dhr) and previous repair report reviewed noted no related non-conformances, requests for deviation, change notices or any other issues with manufacturing or with the device.The dhr and previous repair report review also found that all verifications, inspections and tests were successfully completed.Device evaluations results/investigation findings: product review of the electric dermatome by flextronics on august 22, 2019 revealed that the cable and switch were damaged.Repair of the electric dermatome was performed by flextronics on august 29, 2019 which included replacement of the plug harness assembly and switch.Electric dermatome, serial number (b)(4), was then tested and functioned properly.It was repaired, inspected and tested.Probable cause/root cause: the root cause of the reported event could not be specifically determined with the information that was provided.During the product review by flextronics it was noted that the cable was damaged.It is unknown with the information that was provided how this occurred.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Conclusion: review of the information provided during the investigation determined that there are no further actions needed at this time (ie/capa/scar/hhe/d).This complaint will be tracked and trended for any adverse trends that may warrant further action.
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