The reported handset and charging cradle were returned for evaluation.Upon visual inspection it appears that a thermal event occurred on the handset.It is not possible to determine the exact sequence of events that led to the thermal event.However, there is evidence that a short occurred in the upper battery pack between the cells and printed circuit board.The handset was separated from the charger.A visual inspection was performed, and the charger and handset were found to be corroded.Thermal damage involved charring on the printed circuit board materials, and damage to the printed circuit board is apparent with blistering and exposed copper traces.A trace to trace short cannot be eliminated as root cause for this thermal event.The root cause for the fault in the printed circuit board is unclear.The cells were detached from the battery pack circuit board assembly and the voltages measured; cell 4: 0.223vdc, cell 5: 0.021vdc and cell 6: 0.064vdc.All cells appear to have been involved in the thermal event, likely by supplying energy into a fault in the printed circuit board.Electrolyte leakage was apparent on cell 4, 5, and 6 pouches, and the cells are swollen which can lead to failure.It is not possible to determine if the electrolyte leakage contributed to the thermal event, or if the thermal event caused the leakage.The electrodes were removed from the cells 4, 5, and 6 pouches for inspection.The electrodes and separator within the cell were largely intact, indicating the cells did not undergo an internal thermal runaway event.This concludes the investigation.
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