Screenshots were provided showing the infinity central station (ics) configuration and alarm settings.The ics logs confirm the alarm settings changes were made but not how.The involved m300 logs were requested but as the device remained in use, the logs for the time of the reported issue had been overwritten.In order to determine root cause, both the involved m300 and ics logs need to be collected when the issue occurs.Therefore, root cause can not be determined.Instructions for gathering the information needed if the issue occurs again were provided.The involved m300 and ics remain in use with no further issues reported.This is an isolated case.
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