The received sample was found in the outer blister of a backflush and in a different outer blister.The cover foil was included and the sample was protected with bubble wrap, but not well fixed.The sample is very bent.The detached soft tip is not available.The sample was visually inspected with the aid of a photomicroscope with various magnifications.The customer¿s complaint was confirmed.The soft tip is broken, but the sample is also very bent.The soft tip has to be inserted axially aligned with the valved trocar and then moved slightly back before it is completely inserted into the trocar cannula otherwise, kinking of the soft tip may occur, provoking a potential shearing off of the soft tip.A malfunction of the device could not be determined, but bending of the instrument indicates to an external force.The most probable root cause is the insertion technique of the soft tip device into the valved trocar cannula.A graphical description on how to properly insert the soft tip through the valved trocar cannula was implemented in the product directions for use (dfu) in july 2015.As the current dfu contains the graphical description on how to properly insert the soft tip, no further actions are necessary.The manufacturer internal reference number is: (b)(4).
|