The mom of the user of the bed reported to the dealer that her daughter had gotten stuck in the bed due to the mattress not fitting tightly enough in the frame.The mom did not report any injury or damage to her daughter, she just reported that her daughter had gotten stuck in the bed.An investigation done by manufacturer and dealer showed that the mattress was undersized by the mattress vendor, which is what led to the gap.The family was advised to discontinue use of the bed until a replacement mattress, that was within spec, could be ordered and shipped to them.A replacement mattress that was within spec was ordered and shipped to the dealer who then delivered it to the family's home.
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