The unit was returned to the manufacture and an evaluation was conducted.Two batteries and charger were returned with the device.No issues were found with the charger and battery# 2.Physically, the device exhibited surface cracks around the display and a missing end cap.The device was manufactured in march of 2007 and it appears that it has been used extensively.The end cap was missing, and visual inspection showed that the battery terminals inside the device and one battery were overheated.Analysis of the battery contacts showed that they shorted together causing a large surge of energy to dissipate there when a battery was inserted.This caused the blackening of the printed circuit board and of the battery.The battery#1 became hot.There is evidence of heat damage, possibly due to fire.Therefore, the initial complaint of "device caught on fire" is confirmed.It is unknown if the contacts became shorted because of the unit being dropped or if they weakened over time from repeated use.The shorting of the contacts caused the negative and positive battery terminals to touch, causing a short.This was the occurrence that lead to the thermal event.This concludes the evaluation.
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