Section d4: multiple attempts were made to retrieve device serial number but this information was not provided.Section h4: device manufacture date cannot be extracted due to the account not providing a device serial number.Manufacturer's investigation conclusion: the investigation confirmed the reported no external power alarms via the submitted log file.The log file contained approximately one day of data (b)(6) 2019 ¿ (b)(6) 2019 per timestamp).On (b)(6) 2019 at 6:08, the voltage across both cables simultaneously dropped to ~6.5v then to ~0v in approximately 4 seconds activating the low power hazard and no external power alarms.The alarm cleared once power was restored, the event lasted approximately 23 seconds, and appear to be related to a loss of power while connected to the mpu.The alarms did not affect the controller¿s ability to operate the pump at the set speed.The mobile power unit was not returned for analysis and remains in use.The provided information indicated that the patient accidentally unplugged himself from the unit while ambulating.The root cause for the reported event was determined to be user error in the patient unplugging himself from the unit.No further information was provided.The manufacturer is closing the file on this event.
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