Product complaint #: (b)(4).Udi: (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.Investigation summary: the torque wrench [product code: 277040510, lot number: e0507] was not returned to the complaint handling unit (chu).Instead, the sample was returned to 5 star for rework and recalibration.Five star surgical, inc has performed the device evaluation for the torque wrench and provided the results to the complaints handling unit.It was noted that the device could not be adjusted to the other settings by hand.The torque wrench may be stuck at its current setting due to wear and/or rust to the internal components of the device, irregular maintenance, and lack of lubrication.A review of the device history record (dhr) could not be performed on the torque wrench (product code: 277040510, lot number: e0507) no manufacturing records could be located for this part/lot combination.If further information becomes available this dhr can be revisited.All complaint trends will be evaluated as a part of the depuy spine monthly complaint review meeting a definitive root cause for the torque wrench jamming cannot be positively determined.Although not proven, the most probable root cause of the torque wrench not being able to have its torque setting changed can be attributed to lack of maintenance during its time in use.No corrective action/preventive action (capa) is necessary now as no issues were identified in the manufacturing and release of this device that could have contributed to the problem reported by the customer.Therefore, this complaint file will be closed with no further action required.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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