Additonal information is provided in sections d.10, g.1, g.2, h.3, h.6 and h.10.The received scissors sample was found in the opened original packaging including cover foil.The sample was sent back well packed.The received instrument showed no signs of use, but was open before the investigation was started.To perform the investigation, the advanced tip was opened by removing the cap.This opening procedure broke the advanced tip so that the tip mechanism could not be opened further more.Activation of the instrument could not be performed with a standard handle anymore.The mechanism was investigated by activating manually with a pin.High friction between the moving tube and the scissors insert was able to be felt while activating.Moving slowly let the tube stick when the scissors inserts was still closed.Therefore, the customer's complaint was confirmed.A 100% inspection of the friction during production is performed to ensure that an instrument with too much friction and the risk to stick would not pass the test.A root cause of the high friction could not be determined.The scissor insert showed no abnormal signs even in the reconstructed situation.Therefore, no production issue can be detected whether for the insert nor for the complete instrument.A manufacturing or design related root cause for the damage of the complained device has not been identified.No further actions will be taken.The manufacturer internal reference number is: (b)(4).
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