Device investigation: the device history records (dhrs) were reviewed by the senior quality control manager, and indicated that the released product met all specifications.The two meters were inspected and performed as inspected, with no failures found.Disassembly of the docking station showed evidence of overheating.There was also evidence of debris and fluid ingress inside the docking station, which was likely caused by fluid spillage.The safety measures built into the docking station design caused the adaptor board connector to melt instead of catching fire.Since this docking station was manufactured, the adaptor board fuse has been moved to the underside of the docking station board to protect it from fluid ingress, moving the point of power interruption upstream.This will prevent the issue from re-occurring under similar circumstances.As a result of the investigation, the complaint has been confirmed.Based on the evidence of the damage, the root cause has been determined to be improper user handling.
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