All in all information about device malfunction we received on 10th september 2019 from (b)(6) of emergo.In medwatch report received from emergo, initial reporter stated that device is available for evaluation.Unfortunately we haven't received the product back so we haven't performed investigation.Furthermore out distributor tried to contact with initial reporter a few times and it was unable to reach her.Furthermore we haven't received any information from hospital about this event till 10th september from emegro.Based on that product in not available for investigation, and we haven't received any pictures and movies we are not able to provide the reason of malfunction.However we reviewed dhr documentation nad no non-conformances were identified during manufacturing process.To sum up no corrective action required.
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