Investigation results: based on the investigation and the sample sent by the customer, it was determined that the material is related with this issue since it was provided by an external supplier, that could have sent nonconforming material.Also manufacturing personnel did not follow the instructions indicated in our procedure which states how to perform the inspection for the device and thus could have avoided packing the defective component.Therefore, the root cause was determined as: material does not meet manufacturer's specifications.Personnel was retrained on that the holes in the prongs are not acceptable.In addition, scar 2019000053 was initiated to investigate this issue.
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