This event occurred in (b)(6).A visual inspection of the test strips showed that the test strip pads were discolored which may indicate mishandling of the test strips.Normal qc was performed on the test strips and a positive nitrite result was also received.Qc was run on a new vial of test strips and the results were ok.The customer doesn't run qc on a regular basis.The customer has installed the new software chip on the meter.The test strips were requested for investigation, however, the customer has discarded the test strips.The retention material of lot 39009700 was measured on an investigation unit cobas u411 with 0-native-urine, a nitrite-dilution-series, and protein-dilution-series and a glucose-dilution-series according to the testing plan.The measurements showed no false positive results and showed no abnormalities.The investigation did not identify a product problem.The cause of the event could not be determined.
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